Cardtonic PlatformGift Cards

When Your iTunes Gift Card Is Bad

Gifting, with the way the world has evolved, has gone digital. Now, you don’t have to step out of your home to get your loved ones what they want. There’s no stress of rush hour traffic, holiday shopping and waiting in line. With an iTunes gift card, there is the added appeal of choosing the perfect book, movie, music, app and TV show. This is why the popular gift card is also in your own wish list.

However, there are times when your iTunes gift card will develop issues. This could occur whether you’re the giver or recipient, you may need some assistance. Below are some of the most common issues with your iTunes card.

  • You cannot redeem your iTunes gift card or code.
  • You cannot redeem the gift card because the card or the code might be invalid; that the card or the code is inactive, or that the card or code is from a different country.

What to do when your gift card shows zero balance

What To Do When Your iTunes Gift Card is Invalid

If your iTunes card is invalid, be sure that it’s an iTunes gift card and not an Apple Store gift card, as the two are different.

Enter your code manually, or in some countries, the code can be entered with the camera on the iPod, iPhone, iPod Touch or Mac.

If the redemption code on the back of the card has a black focus box, then you can use your camera to redeem it.

If it’s inactive, it might not have been properly activated. Return to the retailer and they will resolve the issue for you. If the gift card has been purchased from a different country, you need to redeem it with that specific country.

If you’re still having problems with redemption, be prepared to provide the iTunes Support team with:

An image of card, front and back

The sales receipt with the date of the purchase, and the serial number on your gift card.

Your recipient already has an iTunes gift card.


About Cardtonic

Cardtonic operates as a trading platform with direct gift card brokers. Cardtonic also provides flexible trading options to allow the ease of trading. This platform allows the option of trading via Instant messenger, website and a mobile app for convenience.

Trading is done easily through the mobile app, website and instant messengers. Moreover, this platform processes over 10,000 transactions each month. Given so much volume, the company possesses a brilliant reputation for being secure and reliable.


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